Client onboarding questionnaire
Tell us how your organization operates, what infrastructure you need, and who should have access. Your completed questionnaire can be signed, downloaded as a PDF, printed for review, or submitted securely with supporting documents.
Information provided here is used to assess, configure, provision, and support your account. It may be handled by vetted service providers only where necessary to deliver the service and is protected under our Privacy Notice, Website Terms, Cookie Policy.
CHAMP Solutions Ltd
Data Center Client Onboarding Questionnaire
Colocation · Hosting · Connectivity
Company
Basic details about your organization, used on contracts, invoices, and your account profile.
Account team
The person we should reach first for day-to-day account matters.
Billing
Tell us who should receive invoices and how your organization handles payment.
Technical
These details help our provisioning team size and configure your environment correctly.
Security
Help us align physical and logical access controls to your regulatory obligations.
Personnel authorized for physical site access at launch
Add the full name, role, ID details, and access level for each person requiring access.
| # | Full name | Role | ID type / number | Access level |
|---|---|---|---|---|
| 1 | ||||
| 2 | ||||
| 3 | ||||
| 4 | ||||
| 5 | ||||
| 6 | ||||
| 7 | ||||
| 8 | ||||
| 9 | ||||
| 10 | ||||
| 11 | ||||
| 12 |
Escalation
List the people we contact in order when incidents need to be reported or escalated.
| Name | Role | Phone | Escalation level | |
|---|---|---|---|---|
Support
Let us assign the right support tier and plan maintenance around your business.
Sign-off
An authorized representative confirms the information provided is accurate and may be used to provision and support the account.
Witness
Secure submission
Supporting documents
Add technical schedules, compliance records, site requirements, or other documents that will help CHAMP assess your onboarding request. Files are sent with the signed questionnaire and stored privately for a limited retention period.
Appendix
Provisioning steps
The standard process following submission of this questionnaire.
Submission review
1–2 business daysThe onboarding team reviews all submitted information for completeness and accuracy.
Technical assessment
2–5 business daysCapacity planning and network engineering verify rack space, power, redundancy, and connectivity.
Site visit (optional)
At client's convenienceA site visit or facility inspection can be arranged to review physical security, power, cooling, and carrier infrastructure.
Contract issuance
5 business daysA Master Service Agreement and Order Form are prepared based on the confirmed requirements.
Review & signature
5 business daysFollowing legal and procurement review, both documents are executed by authorized representatives.
Access & security setup
5 business daysCredentials and physical access are established for designated personnel; cross-connects are coordinated.
Installation & testing
3 business daysAllocated space, power, and connectivity are configured and tested against agreed service levels.
Go-live
1 business dayServices are activated on the Order Form date with continuous monitoring commencing immediately.
Post go-live review
Within 2 weeksThe account team conducts a follow-up review to confirm performance and address initial queries.
For queries at any stage, please contact your account team using the details provided with this questionnaire.
DATA PRIVACY: Information provided is used solely to configure, provision, and support your account. It is not shared with third parties except as required to deliver the service or by law. Privacy notice: https://champsolutionz.com/privacy
CHAMP Solutions Ltd · Data Center Client Onboarding Questionnaire
Secure submission is temporarily unavailable
Use Print or Save as PDF to retain your completed questionnaire. Online delivery remains disabled until CHAMP’s secure notification channel is available.