Enterprise Services.
One Accountable Partner.
Oracle and GLIMS expertise anchors our specialist insurance practice. Alongside it, CHAMP provides cross-sector infrastructure, cyber resilience, and operational services for organisations running critical technology.
The Capabilities Around the Core
Engage CHAMP for a focused workstream or combine services into an operating model spanning platform delivery, people, infrastructure, security, and strategic change.
Oracle & GLIMS
Oracle expertise within an insurance context. Platform delivery, integration, and lifecycle stewardship.
Implementation
A controlled six-phase path from discovery and configuration through migration, go-live, and stabilisation.
DataCenter Operations
Secure hosting, connectivity, power, backup, security, and accountable operational stewardship.
Cybersecurity & Assurance
Security monitoring coordination, exposure management, incident readiness, access governance, and assurance.
Training
Role-based capability building for users, administrators, trainers, and executive reporting teams.
Post-Live Support
Tiered service levels, technical account management, escalation, and coordinated upgrade support.
Technology & Strategic Advisory
Technology strategy, operating-model design, risk, process optimisation, integration, and value-realisation advice for critical operations.
Capability That
Stays in Your Organisation
A platform that your team cannot use with confidence is a platform that will underperform. CHAMP builds genuine internal capability, from front-line underwriters to system administrators, so you are operationally self-sufficient from day one.
Six Delivery Formats
Role-Based End-User Training
Tailored curricula for underwriters, claims handlers, finance officers, and branch staff. Classroom delivery with hands-on sandbox sessions.
System Administrator Training
In-depth training on product configuration, user management, parameter tables, and report generation for your internal GLIMS administrators.
Train-the-Trainer
We certify your internal training champions to deliver ongoing onboarding for new staff without continued external dependency.
Custom Learning Materials
Bespoke quick-reference guides, process manuals, and video tutorials produced in your branded format for permanent internal use.
Refresher & Upgrade Training
Structured re-training programmes when GLIMS versions are upgraded or when new modules or product lines are activated.
Executive BI & Reporting
Dashboard literacy sessions for C-suite and finance leaders, interpreting GLIMS BI outputs, KPIs, and regulatory reports with confidence.
Go-Live Is Not
the Finish Line
Operational resilience depends on the quality of support behind the platform. CHAMP provides tiered SLA support, named technical account management, and proactive version management to keep you current and running.
Match Support to Operational Need
- Named service lead
- Priority escalation path
- Service review cadence
- Coordinated vendor escalation
- Managed ticket queue
- Defined escalation path
- Periodic service review
- Release coordination
- Email and ticket intake
- Shared support desk
- Defined handoff points
- Planned health reviews
Exact channels, response targets, responsibilities, availability terms, and included platform activities are defined in the agreed service schedule.
Technology & Strategic Advisory
CHAMP helps organisations make informed technology decisions before, during, and after major change. Our practitioners connect operating model, infrastructure, security, data, process, and platform considerations, bringing insurance depth where relevant without limiting the engagement to insurance.
Six Consulting Disciplines
Digital Readiness Assessment
Structured evaluation of your current technology estate, data quality, process maturity, and organisational readiness before any system change. Produces a scored readiness report and a prioritised remediation roadmap.
Enterprise Process Optimisation
Map critical workflows, handoffs, controls, and technology dependencies to identify process gaps, automation candidates, and opportunities for more reliable straight-through operations. Insurance-specific expertise is applied where relevant.
Technology Risk & Compliance Advisory
Translate regulatory, security, privacy, and information-assurance obligations into practical technology controls, ownership, evidence requirements, and improvement priorities. Specialist insurance reporting support remains available within this discipline.
Transformation Roadmap Design
Design a phased modernisation roadmap that sequences infrastructure, platform, data, integration, security, process, and people workstreams in an order that manages risk and demonstrates early value.
Integration & Transition Planning
Plan controlled transitions across legacy platforms, infrastructure, data, interfaces, vendors, and operating teams during consolidation, migration, acquisition, or major service change.
Technology Value & Optimisation Review
Review an existing technology environment or platform deployment to assess utilisation, configuration quality, operational friction, control gaps, and untapped capability. GLIMS optimisation is available as a specialist review.
One Partner. Full Accountability.
CHAMP takes full delivery accountability, not a best-efforts advisory role. From the first discovery workshop to the last hypercare ticket, your CHAMP project manager owns the outcome alongside you.
Ready to define the right service model?
Our senior team will scope the right combination of Oracle and GLIMS services, delivery support, DataCenter Operations, Cybersecurity & Information Assurance Services, and strategic advisory for your organisation.
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