Consulting &
Delivery Services
Software alone does not guarantee transformation. CHAMP provides the implementation expertise, training capability, operational support, and strategic advisory that make the difference between a deployment and a business outcome.
Deployed On Time.
Every Time.
A failed implementation costs more than a licence. CHAMP's 6-phase methodology — refined across multiple African market deployments — manages every risk from requirements through go-live and beyond.
From Kickoff to Go-Live
Discovery & Scoping
Requirements workshops, gap analysis, and project charter sign-off. We map every business process to GLIMS configuration parameters.
Configuration & Build
Product factory setup, workflow configuration, chart of accounts, and system parameter definition by CHAMP specialists.
Integration & Migration
API connections to banking, payments, and regulatory systems. Historical data extraction, cleansing, mapping, and load into Oracle.
User Acceptance Testing
Structured UAT cycles with client business owners. Defect tracking, resolution, and formal sign-off on each functional module.
Cutover & Go-Live
Parallel run, final data migration, go/no-go decision gate, and coordinated cutover with CHAMP engineers on-site.
Stabilisation
Hypercare period with dedicated support. Issue triage, performance tuning, and handover to the permanent support structure.
Typical engagement duration: 4–12 months depending on the number of lines of business, data complexity, and integration scope. CHAMP provides a detailed project schedule at the end of Phase 01.
Capability That
Stays in Your Organisation
A platform that your team cannot use with confidence is a platform that will underperform. CHAMP builds genuine internal capability — from front-line underwriters to system administrators — so you are operationally self-sufficient from day one.
Six Delivery Formats
Role-Based End-User Training
Tailored curricula for underwriters, claims handlers, finance officers, and branch staff. Classroom delivery with hands-on sandbox sessions.
System Administrator Training
In-depth training on product configuration, user management, parameter tables, and report generation for your internal GLIMS administrators.
Train-the-Trainer
We certify your internal training champions to deliver ongoing onboarding for new staff without continued external dependency.
Custom Learning Materials
Bespoke quick-reference guides, process manuals, and video tutorials produced in your branded format for permanent internal use.
Refresher & Upgrade Training
Structured re-training programmes when GLIMS versions are upgraded or when new modules or product lines are activated.
Executive BI & Reporting
Dashboard literacy sessions for C-suite and finance leaders — interpreting GLIMS BI outputs, KPIs, and regulatory reports with confidence.
Go-Live Is Not
the Finish Line
Operational resilience depends on the quality of support behind the platform. CHAMP provides tiered SLA support, named technical account management, and proactive version management — keeping you current and running.
Choose Your Support Tier
- 24/7 dedicated hotline
- Named TAM
- Priority ticket queue
- Monthly review call
- Business-hours hotline
- Shared TAM pool
- Standard ticket queue
- Quarterly review
- Email & portal
- Shared support desk
- Standard ticket queue
- Annual review
All tiers include access to GLIMS version upgrades, patch management, and the CHAMP knowledge base.
Strategic Advisory
from Practitioners
CHAMP's consulting engagements are led by insurance technology practitioners — not generalist management consultants. We bring firsthand knowledge of how African regulators, markets, and distribution channels interact with enterprise platform decisions.
Six Consulting Disciplines
Digital Readiness Assessment
Structured evaluation of your current technology estate, data quality, process maturity, and organisational readiness before any system change. Produces a scored readiness report and a prioritised remediation roadmap.
Insurance Process Optimisation
CHAMP's insurance specialists map your current workflows against GLIMS best-practice configuration. We identify process gaps, STP opportunities, and automation candidates before implementation begins.
Regulatory Compliance Advisory
Guidance on structuring GLIMS outputs — statutory returns, solvency calculations, and IFRS 17 reports — to meet the specific requirements of your national regulator (NIC, NAICOM, IRA, FSCA, CIMA Zone).
Transformation Roadmap Design
For insurers planning multi-year digital modernisation, we design a phased roadmap — sequencing platform, data, integration, and people workstreams in an order that manages risk and demonstrates early ROI.
M&A Integration Planning
When acquisitions or mergers require consolidating multiple legacy platforms into GLIMS, we plan the integration architecture, data reconciliation strategy, and client communication programme.
Post-Implementation Audit
Independent review of an existing GLIMS deployment — assessing configuration quality, utilisation rates, and untapped functionality. Produces a prioritised optimisation plan to increase ROI.
One Partner. Full Accountability.
CHAMP takes full delivery accountability — not a best-efforts advisory role. From the first discovery workshop to the last hypercare ticket, your CHAMP project manager owns the outcome alongside you.
We do not subcontract implementation work. Every engineer, trainer, and consultant who touches your project is a CHAMP employee with deep GLIMS platform expertise.
Ready to discuss your delivery requirements?
Our consulting team will scope the right combination of implementation, training, and support services for your organisation's size, complexity, and timeline.
Contact Our Consulting Team